28. January 2005
Dr. Martin Winterkorn
Chairman of the Bureau
AUDI AG
85045 Ingolstadt
cc: Dr. Bernd Pischetsrieder, VW
Subject: My AUDI A8 QUATTRO 4.2 - Fg No. WAUZZZ4DZYN006176.
Dear Dr. winter grain,
I'm sure you'll get a lot of letters like that. But I hope that you will
Take time to read mine. I'm not asking anything except for you to take my
Know the story and I'll get rid of my frustration.
In November 1999 I bought a cash here in Madrid with JARMAUTO
AUDI A8 Quattro with 4.2 liter engine. After a few weeks, the
Car a serious mistake. After a few hours of parking, the
Battery totally dead. I had to buy 4 batteries on the way to continue
The European Parliament The car was built four times in the year 2000 at my expense in the
Workshop towed. Your dealer was unable to find the mistake. Finally,
I found him myself. It was a short circuit in the key cylinder. After
Exchange at my request, against the resistance of the dealer, I had
a few months of rest. In 2000 I was only able to drive 5000 km. Later
I found out that in the United States, because of this mistake, there was even a callback.
Action was given.
A few months ago, another electronic error. The car jumps in the morning
after three attempts. I'll see you later. In addition, there are
the timer back to 1.1.1999 / 0 clock. Same theater. Your dealer
stands like the ox in front of the mountain. Your customer service service answers me
after 6 weeks over Barcelona that you can not diagnose the error
he could, because he does not occur constantly but only after longer parking. So much
for computer error code reading. In other words, I'm admitted to
understand that I have to live with the mistake.
The car is now in another workshop. After a long search,
with my help a defect discovered in the dashboard. Cost point over €
A thousand. I just hope it works this time. I have found that the
Mechanics with computer diagnostics are totally overwhelmed. But now we have to
I wait a long time for delivery of the parts by your branch office in Barcelona.
They are certainly not relatives of Speedy Gonzalez.
I was an automotive engineer in the USA by profession. So I'm not totally
I don't know. In addition to the A8 I have a Porsche and an Isuzu
Trooper. What my wife has experienced with her polo stands on another
Horror leaf. This year I wanted to change the A8. He's got a lot of money.
We're only 39,000 km away. I originally wanted a new A8 or
a Phaeton. But I'd rather not. I'll take a CHRYSLER 300C now. It
I am very sorry that an engineering performance, such as the A8, by purchasing
inferior parts and poor customer service is ruined in reputation. Ignacio
López sends his regards.
