Failure information

Hello.

the failure yesterday and the related database problems and repairs were unfortunately caused by the data center.

The provisional situation:

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During the planned maintenance for the commissioning of our new diesel-based UPS system by the "specialized" manufacturer company
and the associated load tests, which were not authorized by us to this extent, there was an overload of our medium voltage system which was acknowledged with triggering the emergency shutdown. There was a power failure in our entire company headquarters including the data center.
The current state is that all servers have power again but there was significant damage to parts of our network and systems due to this power failure. We are working hard on the 100% restoration of all our services.
Of course, we will endeavour to obtain a written, timely position name of the performing maintenance company.
We are trying to solve this problem as quickly as possible.

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Best regards
Mayk